Store Policy

Customer Care

At Cool Cvltvre, we take customer care seriously. We offer 24/7 customer service support to answer any of your questions or inquiries. Our team of knowledgeable customer service reps are dedicated to providing you with the best service possible.

Privacy & Safety

We take the safety and privacy of our customers seriously. We guarantee that all personal information shared with us is kept secure and confidential. We use the latest encryption technology and security protocols to protect your data. Additionally, we never share or sell your information to any third parties. We also have a strict return policy to ensure our customers are getting the highest quality products. We are committed to providing our customers with a safe and secure shopping experience.

Accepted Payments

We want to make buying your favorite gear quick and easy, and accept the following payment options:

Visa, MasterCard, American Express, Discover
PayPal
coupon codes/vouchers

FAQs

When will I be charged for my order?
We’ll charge your payment when your order ships. If your order includes multiple shipments, you’ll see a charge for each item as it goes out. Please note, we place an initial authorization for the amount of the entire order when you place it—this is a temporary hold on funds that will automatically drop off within a few days.

Can I split my payment between multiple credit cards?
You can only use one credit/debit card per order, but you can combine a gift card payment with a credit card payment.

Can I pay with more than one gift card?
Yes, you can use up to 10 gift cards per order.

How do I pay with PayPal?
When you select PayPal during checkout, you’ll need to agree to a billing agreement to allow Cool Cvltvre to bill your PayPal account. The agreement is valid for one hour—but don’t worry, if it expires before you complete your order, you can simply agree again when you’re ready to place an order. And please note, the shipping address on your Cool Cvltvre order must match the shipping address saved to your PayPal account.

Cancelations

Before you purchase any Cool Cvltvre products please :

double check and make sure the address is correct for delivery.

Make sure your items are the right size and color.

Cancellations in some cases may be subject to fees.

You must contact us by email to thecoolcvltvre@gmail.com and contact your bank to cancel an order. You will only be refunded the amount of your items and only the discounted price if coupon code is used.